Eddisons provides logistical outsourcing and process outsourcing to leading rental car companies as well as consolidated rental car facilities. Process management includes low cost pricing per rental for functions such as production, shuttling or logistics, customer service, busing and mechanical.
Client
The client is an industry leader in car rental lots across the U.S. This company realized they could potentially increase productivity and save costs associated with automated scheduling.
Problem
The client was unable to maintain consistent back of house scheduling across the enterprise and manage employees across multiple lots. Cars were not properly maintained and cleaned and returned to the lot for customer usage at a level that was appropriate for customer service levels. The company was unable to obtain flexibility and operate in real-time to react to unforeseen situations on the lot.
Solution
Eddisons’ all inclusive car rental industry solution delivers unsurpassed accuracy process management and labor planning enabling us to offer process management solutions and savings in the following areas:
Employee File Management Employee files are house in one area, saving costs and risk associated with management and tracking of driver qualifications.
Transaction Based Labor Planning and Scheduling Based on least hours worked, scheduling time was dramatically reduced and savings realized by automating the scheduling system and ensuring shift coverage.
Time and Attendance Employee time was collected with pinpoint accuracy enhancing security and hours lost through manual upkeep.
Conclusion Since inception, the project delivered a dramatic increase in performance against service level goals and automating the scheduling system provided a cost savings of 28%. Employees now understand goals and productivity management has enhanced employee satisfaction by rewarding top performers.